Return/Warranty Policy

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We service DEFECTIVE items only.  If your item is indeed Defective, or Dead on Arrival, we will exchange the item(s) via its' Factory Warranty.

All returns must be accompanied by a Total Wireless Depot RAC (Return Authorization Code) number. To obtain an RAC number, please send an e-mail to:

Be sure to include the following information:

  • Order Number
  • Date of original purchase
  • Reason for request for RAC
  • Your e-mail address

No returns, refunds or exchanges will be processed without an RAC number.

Non-Defective Returns:

At this point, we do not accept returns or exchanges on items that are NOT defective.

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