We service DEFECTIVE items only. If your item is indeed Defective, or Dead on Arrival, we will exchange the item(s) via its’ Factory Warranty.
All returns must be accompanied by a Total Wireless Depot RAC (Return Authorization Code) number. To obtain an RAC number, please send an e-mail to: firstname.lastname@example.org
Be sure to include the following information:
- Order Number
- Date of original purchase
- Reason for request for RAC
- Your e-mail address
No returns, refunds or exchanges will be processed without an RAC number.
At this point, we do not accept returns or exchanges on items that are NOT defective.